Returns & Refunds
Returns / Refunds
Below is a guide of how we process returns/refunds:
Crafting Blanks:
Crafting blanks are supplied on a business to business basis. Therefore we are unable to accept returns for crafting blanks, unless you can show the item is faulty/damaged. This includes all blanks that are listed/sold in the acrylic, premium, sublimation and blanks by category sections.
Non Custom Products:
Faulty Goods: In the event of faulty product or a product that have been produced incorrectly, we will either issue a refund or replacement, subject to your agreement and preference. In the event of you choosing to cancel your order because of faulty or an error on our part, we will issue a full refund to your original payment without any penalty upon return of the goods. We will also include reasonable postage costs for returning your order to us.
Custom/Personalised Products or products made to order:
Change of mind: We are unable to offer a refund/return for change of mind for personalised or custom products as per the Distance Selling Regulations. Likewise, products that are 'made to order' are excluded from our returns policy.
Faulty Goods: In the event of faulty product or a product that have been produced incorrectly, we will either issue a refund or replacement, subject to your agreement and preference. In the event of you choosing to cancel your order because of faulty or an error on our part, we will issue a full refund to your original payment without any penalty upon return of the goods. We will also include reasonable postage costs for returning your order to us.
Our address for returns is:
A Bit Crafty Ltd
c/o The Badge Centre
Maple House
Winterstoke Road
Weston-super-Mare
BS23 3YS
Email: hello@abitcrafty.co.uk
Refunds
Subject to the above, refunds are made within 14 days of the goods being returned to us or cancelled. Please note that once a refund has been initiated we cannot stop or amend it.
- Refunds by card:
If you have paid by card then refunds can only be made to the original payment card and we are unable to make any exception this this rule, which is a requirement of the card industry. Refunds to a card can take a few days to show on your balance/pending transactions. - Refunds by PayPal:
If you have paid be PayPal the refund will be submitted for PayPal to process to your original sending account.